Contact SellarAI
Connection or login problems
Sign in with the owner account that manages the intended business and store. Check that the store appears in SellarAI before starting the ChatGPT connection. A support impersonation session does not replace the owner’s authorization.
If access is denied, check the stores selected during consent, the requested permissions and the store’s subscription features. Read access does not grant write access. If a result is uncertain, check the last operation before reconnecting or repeating a change.
Wrong store or unexpected changes
Stop issuing changes if the store, product, variant, quantity or order status is not what you intended. Check the current state in SellarAI and save the operation reference if one was returned.
Do not repeat an increment, decrement or multiply instruction just because a response failed. The server may already have committed it. Ask for the previous result or inspect the store before authorizing a new operation.
To prevent further connected access, open Connected apps in SellarAI and select Disconnect ChatGPT for the relevant connection. Disconnection does not reverse completed changes or erase information already shared with ChatGPT.
Information to prepare for a report
Keep the store name, approximate time and timezone, operation reference if available, and a short explanation of the expected and actual result. A redacted screenshot can help.
Never send passwords, access or refresh tokens, OAuth authorization codes, client secrets, API keys or an unredacted full conversation. Remove customer contact details and unrelated store information. Share only the details needed to investigate through the support contact above.
Security concerns
If you suspect an unauthorized connected action, stop issuing instructions and disconnect the relevant ChatGPT connection in SellarAI. Review the affected store and protect access to your account.
A verified private security-reporting channel has not yet been published. Do not post credentials or customer data publicly. No support response time or operating-hours commitment is currently published.
Privacy and service information
Read the approved Privacy Policy and Terms when available for information about data handling and use of the service.